Team Evolve Engineer

Canary Wharf, London, E14 5AA
Up to £25,000
Beyond Migration Limited
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Team Evolve Engineer

Beyond Migration Limited is a technology consultancy company specialising in Mergers and Acquisition (M&A) technology projects. We are based in London, Canary Wharf. We are looking for a Team Evolve Engineer to join our team. Our company helps businesses deliver complex multi-business, multi-technology solutions that present technical challenges for the most talented IT staff.

"Managing one of the companies most diverse programmes, Beyond successfully delivered multiple challenging projects spanning across both critical business and IT systems. Beyond not only successfully delivered project deliverables but always ensured programme benefits where realised — did an amazing job and would welcome their support on any other programme."

- Programme Manager

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The Role

We are looking for an individual who is enthusiastic and eager to learn to join our Team. We have a strong focus on skill development within the business and will provide technical training plans, including time off to study. You will have experience working in IT support environment. You will be comfortable completing activities assigned either as part of a team or working on your own.

Key duties, but not limited too

  • Undertake, manage and report on technical project work
  • Ability to work across several customers.
  • Complete tasks within the time allotted
  • Being able to communicate with customers at all levels
  • Escalation point for technical queries
  • Technical SMEs for specific technologies
  • Team leading experience
  • Effective communication with requesters in a clear, positive, and professional manner
  • Serve as first point of contact for reporting technical issues
  • Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources
  • Provide remote access support
  • Effectively implement the steps found in available resources by following the instructions.
  • Clearly and thoroughly document requests for assistance in ticket management system, and track request through to resolution/escalation
  • Escalate requests to next level where necessary.
  • Ensure tickets are responded to within Service Level Agreements (SLAs).

Knowledge and Experience required; (you must demonstrate this on your CV)

  • Excellent information gathering skills
  • Excellent troubleshooting skills
  • Excellent communication skills (written and verbal)
  • Excellent time management
  • Able to work with minimal supervision
  • Able to handle high-volume of work efficiently
  • Professional, accountable, and resourceful “team player” mindset
  • Good knowledge of Windows 10/11
  • Good knowledge of Microsoft 365 user management  
  • Good knowledge of Microsoft Active Directory user management

What will make your application stand out?

Previous experience within M&A technical projects or Integrations will make your application stand out.

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John Due

I always found the team from Beyond to be a joy to work with and they were extremely diligent in what was a difficult and delicate situation for the organisation. Their sensitivity and people first approach were evident and enabled them to quickly get to the heart of technology challenges and work as part of the wider team.

Former CISO

IRIS has worked with Beyond for a number of years now, undertaking major technology transformations with great success and collaborative teamwork.

Group IT Director

It was rewarding experience working with Beyond Migration and seeing the dedication and passion they bring. The solution was implemented successfully against challenging timescales which is a testament to the professionalism, expertise and investment shown in understanding the requirements and the brief from the client through to an effective and consistent implementation. The primary focus was on migration but with it there was also a significant amount of transformation which was a massive undertaking, but very much necessary for the business and out sourcing arrangement to achieve its full potential.

IT Programme Manager